Today, Saturday April 19th, How’s Your Customer Service?
First and foremost rule of customer service: Treat your customer the way that you would like to be treated. If you wouldn’t want to be treated that way as a customer then don’t treat them like that! Listen to the recording for more details…
“But sometimes I just want to SCREAM!” People have bad days. Things go wrong. “If just one more thing goes wrong today I’m gonna let SOMEONE have it!” Who is the easiest person to jump on but a nameless faceless admin somewhere out there in cyberspace? How do you handle that? Listen to the recording for more details…
It’s not necessarily anybody’s job as a customer to be professional. It IS your job as a customer service REPRESENTATIVE of your business to be professional.That includes courtesy and respect.
Listen to the recording for all the juicy details…
http://www.spreecast.com/events/hows-your-customer-service
(If you can’t click on the link, then just copy/paste it into your browser.)
